The winner of the National Use of Technology Means Business Accredited Advice Innovation Award for 2003 showed outstanding foresight in bringing together an ASP-based integrated property management system and the head-office-based accounting system via a satellite link to a remote delivery location. These innovative services have greatly saved staff time and improved customer experience without introducing local administration overheads. The in-depth knowledge provided by the advisor and their ability to act as a technical go-between ensured a successful delivery of the solution.